Schilling Robotics appoints Clay Cottingham as new head of customer service, to drive customer satisfaction and system reliability
Schilling Robotics, Inc. announced the appointment of Clay Cottingham as vice president of customer service. Cottingham takes up his duties as Schilling, a leading global producer of subsea control systems, ROVs (remotely operated vehicles), and other high-technology equipment and services for oil and gas subsea exploration and production, is growing at a 40% rate and is rapidly expanding its customer base around the world. Chairman Tyler Schilling also recently announced that Schilling would be drawing much closer to its customers as it seeks input for the next generation of subsea controls and ROVs.
Cottingham commented, "We are very aware that Schilling's large and growing base of installed equipment plays a crucial role in complex, costly offshore operations. As part of rendering 24/7 service to our customers, we will be installing more collaborative systems that heighten our ability to move rapidly on urgent support incidents around the globe." In his new role, Cottingham will oversee all post-sale technical support, spares provisioning, repairs, training, and field service activities.
Cottingham continued, "To best serve our customers, we will be collecting data at every phase of our customer support operations and then analyzing this data to determine optimal ways to provide post-sale services. This data will also provide key feedback for Schilling's ongoing process of enhancing equipment reliability."
Cottingham spent 12 years in the U.S. Navy, including a tour as a nuclear plant supervisor. He also has had quality assurance management and worldwide customer service responsibilities at various Silicon Valley-based capital equipment companies, including Therma-Wave, Lam Research, and Novellus Systems.
Philip F. Otto, Schilling's president and CEO, noted that this is the fifth major appointment to Schilling's executive management team since he joined the company in February 2008. He said, "We have been working hard to put a deeper bench in place. Now that we are well beyond $100 million in annual sales, management must provide an integrated infrastructure that can deliver flawless service and consistent results. I'm pleased to say that we're on track to get this done."