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Survey: Seatronics expand client support solutions in USA

Posted on 30.09.2008 - 14:00 EDT in GENERAL NEWS by Rons_ROV_Links

Seatronics expand client support solutions in USAEquipment rental specialist, Seatronics Inc, an Acteon company, has opened a new calibration and cable moulding facility in Houston, USA, offering customers previously unavailable, local, calibration services.

The $200,000 state-of-the-art, calibration laboratory, which will provide sound velocity, conductivity, depth and temperature calibrations traceable to national standards, is the only independent suite in the USA providing calibration for brands such as Valeport, Paroscientific, Sonardyne International, Ixsea, Tritech International and Aandera.

The new laboratory means Seatronics' USA customers no longer need to send equipment back to the manufacturer in the UK or far east, saving on time and money. A fast-track service option will reduce the turnaround time to only five days.

Erik McGuire, vice president, Seatronics Inc, explains, "For example, sending a single instrument from the USA to the UK and back again is a significant cost, even without customs charges, plus it is out of use for perhaps six weeks.

"Not only is the equipment back in a quarter of the time, but we are also saving our customers airfreight, customs charges and paperwork."

The laboratory, complemented by the $50,000 cable moulding facility, has nearly doubled the size of Seatronics' USA operations. Customers were given tours of the new facilities on 17-18 July 2008, following the grand opening.

Seatronics has been operating successful local calibration services in the UK and Singapore for several years, and hopes, in the future, to expand the list of equipment for which calibration services are offered. Valeport, for whom Seatronics are the USA agent, has approved the laboratory.

"The new facility has created three new jobs and shows our dedication to the USA offshore industry," said McGuire. "This is about us improving our service for our clients. By expanding its range of services, Seatronics has become more than just a rental company - we are a solutions provider."

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