RESON introduces worldwide 24/7 Service and Maintenance Agreement
Posted on 21.05.2008 - 14:00 UTC in SURVEY NEWS by Rons_ROV_Links
RESON offers Service and Maintenance Agreements for SeaBat sonar systems, where preventive maintenance service and support protects the system investments.
The Service and Maintenance agreement is renewed every year and will provide SeaBat Multibeam sonar customers assurance against downtime, unexpected costs, and will ensure a better return on their investment.
RESON offers three levels of Service and Maintenance Agreements fulfilling individual needs. These are:
• RESON Advantage™
• RESON Advantage Plus™
• RESON Advantage Premiere
The benefit of having an SMA includes; yearly maintenance and performance verification as well as firmware and hardware updates. The most comprehensive agreement includes on-site support and the availability of a loaner system during service to reduce downtime even further.
All systems are registered under unique control numbers allowing RESON Support to efficiently track each system and keep service records up to date. The RESON service centers offer 24/7 product support by phone or e-mail to shorten downtime regardless of the location of the system.
Vice President, Global Service and Support Martin Skytte states: "For most of our customers the reliability and uptime of the sonar systems are crucial. The RESON Service and Maintenance Agreement allows the customers to focus more on their core business and less on maintaining their sonar systems."
More information about the content of the service and maintenance agreements is available at: http://www.reson.com/sw8579.asp