Sea-Bird Electronics, Inc is pleased to announce the opening of its European calibration and repair center on 1 November 2011. Located in Kempten, Germany, Sea-Bird GmbH will offer our European customers the same high-quality repair and calibration services that up until now have only been performed at Sea-Bird Electronics' headquarters facility in Bellevue, Washington, USA.
Sea-Bird Electronics has designed and installed dedicated calibration facilities at our European center that will replicate the quality and level of calibration accuracy that our customers have come to expect. In addition, a full range of parts and supplies will be stocked to support the repair and refurbishment of customer-owned equipment. A dedicated staff of technical support and calibration technicians has been hired and extensively trained at the Sea-Bird factory and will receive regular ongoing training as the European center expands its capabilities. In addition, USA-based Sea-Bird staff will rotate through the European center on a regular basis to insure the timely and accurate completion of service work.
While being in constant contact with the main Sea-Bird factory for technical consultation, Sea-Bird GmbH will handle all customer inquiries pertaining to calibration and repair work being performed at its facility. Invoices will be issued by and payments will be made to Sea-Bird GmbH in Euros. In addition, the European center will be able to handle a wide range of technical support questions on Sea-Bird's current product line.
Sea-Bird GmbH is intended to provide Sea-Bird's European customers with timely, cost-effective repair and calibration services without the extra overhead of customs and export/import requirements. However, Sea-Bird's European customers always have the option of returning their equipment to the Bellevue, WA, USA factory for repair and calibration should they choose to.
Product Capabilities Introduction Schedule
Given the broad range of products and historical evolution of the Sea-Bird product line, the European facility will add support for products in stages starting on 1 November 2011 and continuing through 2012. The approximate timing of this product support and capabilities introduction is:
1 November 2011
- SBE 3, SBE 4, SBE 5, SBE 37
1 April 2012
- SBE 9plus, SBE 11plus, SBE 17plus
- SBE 18, SBE 27
- SBE 25, SBE 29
- SBE 38, SBE 39, SBE 50, SBE 56
1 July 2012
- SBE 16plus and SBE 16plus V2, SBE 19plus and SBE 19plus V2
- SBE 21, SBE 45, SBE 49, SBE 52
- SBE 47, SBE 44, IMM
1 August 2012
- SBE 43, SBE 63
- SBE 26plus
- SBE 32, SBE 33, SBE 36, PDIM, AFM, SBE 55
To insure timely service work, customers are encouraged to contact Sea-Bird GmbH directly before sending equipment in for service or calibration. This initial contact will verify whether Sea-Bird GmbH supports the equipment that the customer wishes to have serviced.
Sea-Bird Ocean Group Product Support
Starting in the middle of 2012, it is anticipated that support for a range of products from the other members of the Sea-Bird Ocean Group (WET Labs, Inc. and Satlantic, Inc.) will be added to the products that can be repaired and serviced at Sea-Bird GmbH. Please look for announcements on the Sea-Bird GmbH, WET Labs, and Satlantic websites for additional information.
Sea-Bird GmbH is located in Kempten Germany. It is co-located in the same facility as OTT Hydromet GmbH, Europe's largest manufacturer of complete hydrometric systems.
The contact information for Sea-Bird GmbH is:
87401 Kempten, Germany
87437 Kempten, Germany
(Note: Please review the Terms and Conditions before shipping instruments.)
Tel-Nr. +49 831 960994 701
FAX: +49 831 960994 709